Terms & Conditions

Alpha Rider Training will provide motorcycle training in accordance with all legal requirements and regulations as required by the Driver and Vehicle Standards Agency (DVSA). Under these regulations, we are required to check all of our customers are properly licensed to complete the training course.

  • You understand that motorcycle training involves a high degree of risk that can lead to personal injury or death. When booking a course, you accept these risks and hazards.

  • Licence requirements. At the point of booking you will be advised of the licence requirements to complete the course that you have selected to complete. It is your responsibility at that stage to ensure that you have the required licence to take this training.

  • Alpha Rider Training is required by law to confirm the validity of your licence. It is therefore necessary for you to carry a valid full or provisional UK licence with the appropriate categories at all times and during all sessions. You must allow all representatives of Alpha Rider Training to inspect your licence. It will not be possible for you to commence your training without a valid licence.

  • You will be required to present a valid photo card licence or valid passport with a paper licence. This licence will be required to show the correct entitlement and be fully legible. Should your licence not be valid or you do not bring it to the course, then you will not be allowed on the course and you are not entitled to a refund. You must carry your licence with you for the whole duration of the course.

  • Eyesight check. You are legally required to demonstrate the ability to read a UK number plate at a distance of 20.5m. If it is necessary for you to wear glasses, or contact lenses, to read over this distance the you must wear them at all times whilst training. Your ability to complete this basic eyesight test is a term of the continuation of your course. If your unable to read a UK number plate at a distance of 20.5m, then you will not be allowed on the course and you are not entitled to a refund.

  • Alpha Rider Training will offer training to those people holding current and valid UK licences only. To confirm licence validity, it will be necessary to contact Alpha Rider Training head office in advance. Where necessary we may contact the DVLA and if we cannot confirm your licence statues, you will not be allowed on the course.

  • Theory Test. It is your obligation to ensure that you have a valid theory test, and can present you valid theory test pass certificate on the day of your module 1 or module 2 test. A theory test will be required when taking any module 1 or module 2 test. If you do not have a valid pass certificate for your motorcycle theory test and cannot produce the original for verification prior to the course, you will not be allowed on the course and you are not entitled to a refund.

  • Refunds. Refunds can be made in accordance with the refund policy below. All refunds will be subject to an administration charge of 10%. This term does not affect your statutory rights.

Refund policy:

  • Customers will receive a refund – subject to administration fee – for any course cancelled at least 7 days prior to the commencement date. Any course cancelled within a 7 day period will not be subject to any refund.

  • If, when booking your course, your start date is within the 7 day period then no refund will be given in the case of cancellation, other than in line with your legal entitlement. If the course commences within 7 days of booking, then by making payment you agree to waive your rights in terms.

  • Moving your course date. Wherever possible Alpha Rider Training will attempt to accommodate any necessity to change the date your course date, however we have no obligation to do so under these terms. We will require a minimum of 7 days notice to change the date of any full licence course and at least 5 days notice to change the date of any CBT course.

  • Course schedule. At the time of booking you must be available for the dates advised for your training. Full licence courses are run on consecutive days, and include pre-booked motorcycle tests. You will be required to attend motorcycle training in accordance with the scheduled dates advised.

  • All courses are scheduled to provide sufficient training for an average person to complete the course.

  • It is the responsibility of all the attendees to ensure that they have full knowledge of the start and time of the course booked. It is also the responsibility of all attendees to understand the requirements in terms of attendance. It is your responsibility to note any changes advised regarding course dates and times.

  • During your course, if you are unable to continue with your training, for whatever reason, no refund of the course cost is given.

  • Test cancellation. From time to time the DVSA may cancel tests with limited notice. Alpha Rider Training has absolutely no control over such actions by the DVSA. Where this is the case, and there is no alternative test availability on the day then Alpha Rider Training will take such action as is required to rearrange your tests at times convenient for you. There will be no additional charge for these rearrangements. Should you require additional training due to the change of test date by the DVSA, Alpha Rider Training reserves the right to charge you for this.

  • Should we cancel your course in full or part with less than 7 days notice, then we will refund the price of your course, unless the cancellation date is due to the DVSA cancelling the DVSA practical test date (see 16 above) or any other force majeure incident.

  • Failure to attend test. Should you fail to attend the scheduled test for any reason you will forfeit the test fee, and will be required to apply for the replacement test to complete your course.

  • Your responsibilities. Alpha Rider Training will provide such training as is necessary to complete your course in accordance with the DVSA approved training standards. This training is designed to provide such detail and information as to facilitate your ability to complete your course successfully. Is it your responsibility to ensure that you engage fully with the course. It is your responsibility to make your instructor aware at any stage of any issues which may be causing you difficulty in fully engaging with the course, or that may impair your ability to complete the course which include any physical or medical condition or otherwise that could adversely affect your safety or training. You are responsible for always acting in accordance with the directions and advice given to you by your instructor during the course. You understand that attendance on the course is no guarantee of a test pass, successful completion of CBT or any other course requirement.

  • If you occur any penalties or fines whilst riding a motorcycle provided by Alpha Rider Training, due to your manner of riding on the road, the responsibility for settling this rests with you.

  • Insurance. Alpha Rider Training will provide such insurance as is legally required for us to conduct training both on and off the road. You will be charged £500 excess for any damage to any Motorcycle or in the event of an incident. Personal accident insurance is not included in the cost of a course and you may wish to consult your own insurance broker.

  • Motorcycles, Clothing and helmets. Alpha Rider Training will provide safety equipment in the form of a motorcycle quality jacket, high visibility jacket, motorcycle quality gloves and a European standard motorcycle helmet. We have tied to ensure that we offer a wide range of sizes. It is your responsibility to advise us of the likelihood of a specific requirement for either extra-large or extra small sizes at the point of booking. Failure to do so may lead to an inability to provide safe protective clothing or helmets for your course. In this event your course may be terminated for the day, which may lead to an inability to complete the course. In this case, no refund will be available.

  • You will be required to ride in appropriate clothing, we recommend as minimum sturdy jeans or work trousers, leather boots which cover ankles, and such additional clothing as is sensibly appropriate in accordance with the prevailing weather conditions on the day of your training. If in any doubt, please ask us for clarification before attendance. If in our opinion you are not appropriately dressed to ride you will not be allowed on the course and you are not entitled to a refund.

  • For all courses, where Alpha Rider Training have provided you with a motorcycle, we will provide you with a motorcycle that is compliant with all legal requirements in England & Wales and is road worthy.

  • If you are supplying your own motorcycle to train on, it is your responsibility to ensure that it meets with all legal requirements for being on the road. You must provide proof of insurance, road tax and MOT (where applicable). Should you arrive for training on a machine that is not legal or appropriate for the course, your instructor will not be able to conduct any training. In such a situation, your course fee will not be refundable. In the event that you use an illegal machine on the road, our insurance policy will not be valid. No discount or reduction in the price of any course is offered if you use your policy will not be valid. No discount or reduction in the price of any course is offered if you use your own motorcycle.

  • Drink and drugs. You will not be able to take part in any element of your motorcycle training should you be, or should we suspect that you are under the influence of drugs or alcohol. Should you fail to comply with any instruction, demonstrate any unsuitable attitude or act in any way which will endanger yourself or any other rider or road user we reserve the right to immediately terminate your training. We operate a zero-tolerance policy to any kind of behaviour likely to cause danger, inconvenience, or offence to any third party. In the case of such action your training will be immediately terminated and no refund will be given.

  • Threatening behaviour. Any threatening behaviour whether physical or verbal will result in an immediate termination of your training. No appeal will be accepted and the decision of your instructor will in all cases be final and no refund will be given.

  • Liability. Understanding the risk of motorcycling. By attending Alpha Rider Training motorcycle training course, you acknowledge that riding a motorcycle carries with it inherent risks and you accept that there is a possibility that an accident may occur that causes you loss, damage, expense, personal injury or even death. Alpha Rider Training will make every effort to ensure your safety during your course and deliver it in a safe and fun manner to you however we are not liable or responsible for any claim arising as a result of any accident you may be involved in as a result of you taking a motorcycle training course.

  • In any event, our liability is limited to any damage caused to you by our failure to perform the contract or by our improper performance of the contract unless the failure or improper performance was your fault or that of any other third party or was due to unusual or unforeseeable circumstances which would not have been avoided and this liability is limited to the price paid for the motorcycle training course.

  • Complaints. If you have a complaint about the motorcycle training course, in the first instance you should inform the instructor on site where you are attending the course as soon as is practical, so that remedial action can be taken if possible. Thereafter, you should make the complaint in writing within the first 30 days of the training course finish date, sending it to: Alpha Rider Training, 51 Mulbury Road, Northfleet, Kent, DA11 8NY.

  • This contact and all matters arising from it are subject to English Law and the exclusive jurisdiction of the English Courts.

  • In the event that any of the provisions of this contract shall be determined in any court to be invalid, unlawful or unenforceable to any extent then such provision shall to that extent be severed from the remaining provisions of the contract, which shall continue or be valid and enforceable.

CUSTOMER SERVICE PLEDGE

When you visit us we will:

  • Greet you in a polite and friendly manner.

  • Help you with access or language requirements as best we can.

  • Provide you with advice and guidance to achieve your goals.

  • Provide a motorcycle to meet your individual needs for CBT (i.e. Geared or Automatic).

When you telephone we will:

  • Answer your call in a polite and professional manner.

  • Answer your call as quickly as possible.

  • Respond to all messages left on voice mail within 1 working day.

When you write to us or e-mail us we will:

  • Acknowledge your letter or e-mail within 3 working days.

  • Explain why it will take longer, if we cannot reply in full within 10 working days.

  • Reply to you in plain, jargon-free English.

  • Respond by telephone where possible, especially if you have an urgent enquiry.

Our Pledges to you

  • To treat you with courtesy and respect.

  • To provide training services that meet your needs.

  • To be honest and open, take responsibility for your training and ensure you get the right

    advice and information.

  • To ensure all communication with us is clear and helpful.

  • To use your feedback to help us improve our training services in the future.

What we ask of you

  • Please treat our staff and premises with respect and consideration.

  • Please give us all the information we need to deal with your enquiry.

  • Please give us honest and constructive feedback so that we can improve our services in

    the future.

  • Please tell us if you have particular access or language needs.

We recognise on occasions we may get it wrong or not do things that you think should have been done. Where we have let you down we will

  • Try to put things right straight away.

  • Provide an explanation as to what has happened.

  • Agree a solution where possible.

  • Use what we learn from our mistakes to improve our services in the future.